The hospitals are crowded places with hundreds of patients running here and there from one counter to another, nurses and other staff hurrying about as the doctors moving here and there. All this tends to create the tensions of the already-stressed patients and relatives. This is why crowd control at hospitals is a must to help in their smooth functioning. To achieve this, every hospital should have a crowd management policy to ensuring its smooth functioning, timely delivery of its services and enrichment of the patient experience.
In this issue we look first to crowd management methods and policies
and how to reduce waiting time in ophthalmic outpatient department
, patient safety and overall satisfaction
. We wish you an experience of learning that is very practical.
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Lions Aravind Institute of Community Ophthalmology,
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Tamil Nadu, India,