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Dear Readers,
The hospitals are crowded places with hundreds of patients running here and there from one counter to another, nurses and other staff hurrying about as the doctors moving here and there. All this tends to create the tensions of the already-stressed patients and relatives. This is why crowd control at hospitals is a must to help in their smooth functioning. To achieve this, every hospital should have a crowd management policy to ensuring its smooth functioning, timely delivery of its services and enrichment of the patient experience.

In this issue we look first to crowd management methods and policies and how to reduce waiting time in ophthalmic outpatient department, patient safety and overall satisfaction. We wish you an experience of learning that is very practical.

Your feedback will help us improve the newsletter. Please send in your feedback at eyesite@aravind.org
Thank You. Have a happy reading.

Regards,
Library Team
The Issue Features...
Crowd Management
Vol.16 No.3 May & June 2019
•  Causes of overcrowding in hospitals
•  Reduce the Waiting Time
•  Appointment Methods
•  Impact of technology in Crowd Management
•  Crowd Management in Eye Hospital

•   Past Issues


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