| SI.No |
|
Highly Satisfied |
Satisfied |
Poor |
| 1 |
Registration |
|
|
|
| |
Waiting time for registration |
|
|
|
| |
Attentiveness and politeness |
|
|
|
| |
Guiding you to Units/Clinics? |
|
|
|
| 2 |
Refraction |
|
|
|
| |
Waiting time for refraction |
|
|
|
| |
Satisfied with the test performed |
|
|
|
| 3 |
Nursing services |
|
|
|
| |
Attentiveness and courteousness |
|
|
|
| |
Guided and explained properly |
|
|
|
| |
Politeness of nurses |
|
|
|
| 4 |
Medical services |
|
|
|
| |
Waiting time for Consultation |
|
|
|
| |
Adequate explanation about disease and treatment |
|
|
|
| |
Time spent by the doctor |
|
|
|
| |
Service at Pharmacy |
|
|
|
| 5 |
Counselling |
|
|
|
| |
Waiting time for counselling |
|
|
|
| |
Guided and explained properly |
|
|
|
| |
Information given by counselors |
|
|
|
| |
Clears all doubts about the treatment |
|
|
|
| 6 |
Infrastructure |
|
|
|
| |
Cleanliness |
|
|
|
| |
Signages |
|
|
|
| |
Ambiance |
|
|
|
| |
Security |
|
|
|
| |
Coffee Shop |
|
|
|
| |
Lift |
|
|
|
| 7 |
Why do you choose our hospital
|
Quality of Service
|
|
Recommendation
|
|
|
Facilities available
|
|
Price/Expenditure
|
|
|
Doctors
|
|
Clinical expertise
|
|
|
