Shanmugam Kanagaraj
Management intern
Aravind Eye Care System
Eye care encompasses various types of human resources which can be broadly classified as Medical, Paramedical, Administrative and supportive services.
MEDICAL:
Medical people are the ophthalmologist those who are trained to diagnose and treat eye diseases and conditions with medications and surgery.
PARAMEDICAL
Para medicals are the Optometrist / refractionist - those who do the initial evaluations, Visual Acuity, refraction etc , Ophthalmic nurses / Assistants - assist the doctors and involves in all type of clinical supportive services of Out patient Department, Ward and Theatre, Lab Technicians -Do all Microbiological and Biochemistry tests. E.g. Blood group investigation, urine sugar test, serology test etc. Medical Record Technician Takes care of registration and management of medical records. Counselors Help the patients to understand regarding eye diseases and guide them in decision making.
ADMINISTRATIVE
Administrative Services takes care of overall administration. It comprises Human Resource Manager Takes care of personnel department functions like attendance maintenance, salary issuing etc and human resource development process right from recruitment to employee welfare activities, Finance and Accounts manager Managing financial resources, Finance Planning, Budgeting and day to day accounts maintenance etc. Materials manager - Provides a range of services to make effectives use of materials that is to minimize the investment and make effective use of materials to maximize the profit
SUPPORTIVE SERVICES
Supportive Services department encompasses House Keeping personnel Maintains hospital neat and clean, Instrument Technicians Maintenance of equipments, Opticians Manufactures spectacles, Community Out reach programme organizer Takes care of community programmes e.g. conducting eye care awareness camps, school screening camps etc., Electrician, Security, and transport staffs as if required.
The staff strength requirement and allocation of job may differ hospital to hospital depending upon the work load and efficiency.
To show how these human resources are involved in providing eye care ,the Aravind eye hospital model is depicted here as an example.
Aravind Model
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Catagory
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Functions
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Medical
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Ophthalmologist
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Medical and Surgical Care
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PARAMEDICAL
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Refractionist
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Visual acuity test, Refraction, Glass prescription, Optical Counseling, A-Scan, Keratometry
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Ophthalmic Assistants
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O.P.D
Tonometry, Duct, B.P- check up, Dilatation, Medication instructions, Guiding patients
WARD
Pre & Post O.P. care, Medication instructions
THEATRE
Assisting Doctors for surgery, sterilization, Instruments cleaning and packing
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Lab Technician
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BIO CHEMISTRY
Clinical Bio chemistry Test
Hematology
Clinical Pathology
Skin Test
MICRO BIOLOGY
Culture and Smear Test
Serology Test
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Medical Records
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Registration, Medical Records Management, Admission & Discharge of Patients
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Patient Counselors
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To satisfy the patients by giving medical advice and clearing doubts of the patients regarding other eye diseases in OP, Wars, Theatre
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ADMINISTRATIVE GROUP
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Administrator
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Over all Administration
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Human Resource Management
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Guide personnel Department Functions, Recruitment, selection, Training & Development, Employee welfare measures.
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Finance & Accounts Management
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Overall Management of Financial resources and day to day accounts management.
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Materials Management
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Assessment of requirements, Planning for purchase, Receipt of materials, Stocking , Care & Preservation, Issue & Accounting , verification / Auditing, Inventory control, Disposal of scrap
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SUPPORTIVE SER VICE
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House Keeping
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Maintain the hospital clean, Neat and Gem Free and other supportive service as identified
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Maintenance Technician
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Repair and Maintenance of Equipment
Manufacturing: CCTV Camera, Running light, Electric Torch light, Model Eye balls, Converting Cell type to electric type power supply power supply ( e.g. Ophthalmoscope) , Hess Chart
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Community Out reach
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Organizing and Conducting Camps.
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Optician
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SURFACING LENSES
Developing power in the glass,
GLAZING
FITTING
QUALITY CHECKING
Verifying the Spectacle power with the prescription power
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Security
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All supportive service as identified
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Transport
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All supportive service as identified
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